Return & Exchange Policy

Last Updated: November 10, 2025

At KW Flowwear, we want you to love every piece you purchase. We stand behind the quality of our apparel and carefully inspect each item before it ships. Please read our return and exchange policy carefully before making a purchase.

1. No Returns Policy

KW Flowwear does not accept returns for refunds. No Exceptions.

All sales are final. We cannot offer refunds for:

• Change of mind or buyer's remorse
• Incorrect size selection
• Color or style not as expected
• Items no longer wanted or needed
• Fit issues or personal preference

The Only Exception: Damaged or Defective Items

The only circumstance in which we will accept a return for refund is if your item arrives damaged or defective. See Section 2 below for detailed instructions.

2. Damaged or Defective Merchandise

If your item arrives damaged or defective, we will gladly provide a full refund or replacement. However, strict guidelines must be followed:

What Qualifies as Damaged or Defective?

• Manufacturing defects (incorrect stitching, fabric flaws, print errors)
• Items damaged during shipping (tears, stains, holes)
• Incorrect item received
• Missing components or accessories that should be included

What Does NOT Qualify?

• Normal wear and tear after use
• Damage caused by improper care or washing
• Minor color variations from product images
• Size dissatisfaction or fit issues
• Buyer's remorse or change of mind

3. Exchange Policy

Exchanges are permitted within 7 days of delivery. No Exceptions.

If you need a different size or color, we're happy to facilitate an exchange, subject to product availability. All exchanges must be requested within 7 days of receiving your order.

Exchange Eligibility Requirements

To be eligible for an exchange, items must meet the following conditions:

• Exchange request submitted within 7 days of delivery
• Item is unworn, unwashed, and in new condition
• Original tags are still attached
• Item is in original packaging
• No signs of wear, use, or damage
• Desired exchange item is in stock

How to Request an Exchange

Exchange Shipping Costs

• Customer-requested exchanges: You pay for return shipping; we cover shipping for the exchange item
• Our error (wrong item sent): We cover both return and exchange shipping

Out of Stock Items

If the item you want to exchange for is out of stock, we will notify you and offer these options:

• Wait for the item to be restocked (if available soon)
• Choose an alternative item of equal or lesser value
• Keep your original item (no exchange)

Please note: We do not offer refunds if your desired exchange item is unavailable.

4. Non-Exchangeable Items

The following items cannot be exchanged:

• Items purchased on final sale or clearance
• Items received more than 7 days ago
• Items that are worn, washed, or damaged
• Items with tags removed
• Items not in original packaging
• Custom or personalized items
• Gift cards

5. Incorrect Items Received

If we shipped you the wrong item, we sincerely apologize. Please contact us immediately at marcus@kindwaterstherapy.com within 7 days of delivery with:

• Your order number
• Description of the item you received
• Photo of the item and product tag

We will send you the correct item at no additional charge and provide a prepaid return label for the incorrect item.

6. Refund Processing

For approved damaged/defective merchandise claims:

• Refunds will be issued to the original payment method
• Processing time is 5-10 business days after we receive the returned item
• Original shipping charges are refunded only if the item was damaged upon arrival
• You will receive an email confirmation once your refund is processed

7. Lost or Missing Items

If your order shows as delivered but you have not received it:

• Check with household members and neighbors
• Look in secure locations around your property
• Contact the shipping carrier directly
• Wait 48 hours as packages are sometimes marked delivered early

If the package cannot be located after 48 hours, contact us at marcus@kindwaterstherapy.com. We will work with the carrier to file a claim and assist you in resolving the issue.

8. Size Guide Recommendations

To minimize the need for exchanges, we strongly recommend:

• Carefully reviewing our size charts before ordering
• Measuring yourself according to our sizing guide
• Reading customer reviews for fit feedback
• Contacting us with sizing questions before purchasing
• When in doubt, sizing up for a more comfortable fit

9. Contact Us

KW Flowwear - Inspiring self-growth, confidence, and balance through positive-energy apparel.

Thank you for choosing KW Flowwear. We appreciate your understanding of our policies.