Shipping Policy

Last Updated: November 10, 2025

At KW Flowwear, we're committed to delivering your positive-energy apparel quickly and safely. This Shipping Policy outlines our shipping methods, delivery times, costs, and what to expect when you place an order with us.

1. Shipping Locations

We currently ship to all 50 states within the United States, including Alaska and Hawaii. At this time, we do not offer international shipping or shipments to P.O. boxes, APO/FPO addresses, or U.S. territories.

If you're located outside the United States and would like to purchase KW Flowwear products, please contact us at marcus@kindwaterstherapy.com to discuss potential shipping options.

2. Processing Time

All orders are processed within 1-3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.

What Processing Includes:

• Order verification and payment authorization
• Quality inspection of products
• Careful packaging to ensure your items arrive in perfect condition
• Shipment preparation and carrier pickup

You will receive an email confirmation when your order is placed and another email with tracking information once your order has shipped.

3. Shipping Methods & Rates

We offer several shipping options to meet your needs. Shipping costs are calculated based on the weight of your order and your delivery location. All rates are displayed at checkout before you complete your purchase.

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5-7 business days	$5.95 (Free on orders $75+)
Expedited Shipping	3-4 business days	$12.95
Express Shipping	2 business days	$19.95
Overnight Shipping	1 business day	$29.95

Additional Shipping Notes:

• Alaska & Hawaii: Deliveries to Alaska and Hawaii may take an additional 2-4 business days and may incur additional shipping charges
• Rural Areas: Delivery to rural or remote areas may require additional transit time
• Peak Seasons: During holidays and promotional periods, processing and delivery times may be extended

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information. You can track your package using the tracking number provided through the carrier's website.

Tracking Your Order:

• Check your email for the shipping confirmation with tracking details
• Click the tracking link or visit the carrier's website (USPS, UPS, or FedEx)
• Enter your tracking number to see real-time updates
• Allow 24 hours after receiving tracking information for the system to update

If you have trouble tracking your order or have not received tracking information within 3 business days of placing your order, please contact us at marcus@kindwaterstherapy.com.

5. Delivery & Signature Requirements

Most orders are delivered by USPS, UPS, or FedEx and do not require a signature upon delivery. The carrier will leave the package at your door or in a secure location unless otherwise specified.

Delivery Attempts:

• If no one is available to receive the package, the carrier may leave a notice with instructions for pickup or redelivery
• For high-value orders (over $200), signature confirmation may be required
• If you need signature confirmation for security purposes, please contact us before placing your order

Safe Delivery:

While we take every precaution to ensure safe delivery, we are not responsible for packages stolen after successful delivery confirmation. We recommend:

• Shipping to an address where someone will be available to receive the package
• Using a secure delivery location if you're concerned about package theft
• Contacting the carrier immediately if you notice your package has been delivered but is missing

6. Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Address Requirements:

• Provide a complete street address (we cannot ship to P.O. boxes at this time)
• Include apartment, suite, or unit numbers if applicable
• Double-check spelling of street names and city
• Ensure the ZIP code matches your delivery address

Address Changes:

If you need to change your shipping address after placing an order, contact us immediately at marcus@kindwaterstherapy.com. We will do our best to update your address if the order has not yet shipped. Once an order has been picked up by the carrier, we cannot modify the shipping address.

Returned Packages:

If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges will apply for redelivery.

7. Lost or Damaged Packages

Lost Packages

If your tracking information shows that your package was delivered but you have not received it:

• Check with neighbors or household members who may have accepted the delivery
• Look for the package in secure locations around your property
• Wait 24-48 hours as sometimes packages are marked delivered prematurely
• Contact the shipping carrier directly to file a claim
• Contact us at marcus@kindwaterstherapy.com for assistance

We will work with you to resolve the issue, which may include filing a claim with the carrier or sending a replacement order.

Damaged Packages

If your package arrives damaged or your items are damaged during shipping:

• Take photos of the damaged packaging and items immediately
• Keep all packaging materials for inspection
• Contact us within 48 hours at marcus@kindwaterstherapy.com with photos and order details
• We will arrange for a replacement or refund as appropriate

8. Delayed Shipments

While we strive to meet all estimated delivery times, delays can occasionally occur due to circumstances beyond our control, including:

• Weather conditions and natural disasters
• Carrier delays or service disruptions
• High volume during holiday seasons
• Customs delays (if applicable)
• Incorrect or incomplete shipping information

Estimated delivery times are not guaranteed. If your order is significantly delayed beyond the estimated delivery window, please contact us, and we will investigate with the carrier.

9. Order Modifications & Cancellations

Canceling Orders

If you need to cancel your order, please contact us immediately at marcus@kindwaterstherapy.com. We can only cancel orders that have not yet been shipped. Once an order has shipped, you will need to follow our return process to receive a refund.

Modifying Orders

To modify your order (change size, color, or shipping address), contact us as soon as possible. We will do our best to accommodate your request if the order has not been processed or shipped. Once processing has begun, we may not be able to make changes.

10. Multiple Item Orders

If you order multiple items, they may ship separately from different warehouse locations to ensure faster delivery. You may receive separate tracking numbers for each shipment. You will not be charged additional shipping fees for split shipments.

11. Pre-Orders & Backorders

If you purchase an item that is on pre-order or backorder, we will notify you of the expected ship date. Pre-ordered and backordered items will ship separately from in-stock items. Your entire order will not be held up due to a single out-of-stock item unless you specifically request consolidated shipping.

12. Customs & International Considerations

While we currently ship only within the United States, we are exploring international shipping options for the future. If international shipping becomes available, customers will be responsible for any customs duties, taxes, or import fees imposed by their country. Delivery times for international orders will vary by destination.

13. Contact Us

KW Flowwear - Inspiring self-growth, confidence, and balance through positive-energy apparel.

Thank you for choosing KW Flowwear. We appreciate your business and look forward to delivering your order!